This policy explains in detail how your personal information is collected, used, and kept secure at hd999. Last updated: 2026.
Open an Account FAQWhen you register and use hd999, certain necessary information is collected from you. This information falls into five main categories, each detailed below.
At registration, your name, mobile number, date of birth, and email address are collected. This information is used to verify your identity and keep your account secure. National ID information may also be requested for identity verification purposes. Any new information you provide when updating your account profile is also stored. All such data is always held on secure, encrypted servers.
Your device, operating system, and browser are collected automatically. Your IP address, screen resolution, and device identifiers may also be recorded. This information helps monitor platform security and detect unusual login activity. For mobile app users, the app version and push notification token may also be collected. This data is never sold to third-party advertisers.
The last few digits of your bKash, Nagad, Rocket, or bank account number are stored when processing deposits and withdrawals. Full payment card numbers or PINs are never stored on hd999's servers. Transaction amounts, dates, and methods are recorded for use in financial audits and dispute resolution. The full history of all transactions conducted in BDT is accessible from your account. This information is retained in accordance with applicable financial regulations in Bangladesh.
Hd999 uses session cookies and persistent cookies on its website and app. Cookies help remember your login state and save your preferred language and settings. Analytical cookies are used to improve platform performance and do not identify you personally. You can disable cookies through your browser settings, though some features may become limited as a result. hd999 does not use third-party advertising cookies.
We log the games you play, how long you spend on the site, and which pages you visit. Your betting history, game preferences, and promo usage are also collected. This data is used to personalize your experience and show you relevant offers. It is also analyzed to identify platform issues and improve service quality. Your usage patterns are kept strictly confidential and are never disclosed externally.
Hd999 uses the information it collects only for specific, legitimate purposes. Your data is not used for any reason beyond those listed below.
Your information is used to create your account, confirm logins, and verify your identity. Suspicious activity is monitored to keep your account secure. Your registered mobile number is used for password recovery and two-factor authentication. Notifications of any changes to your account are sent through your chosen contact method.
Payment information is used to securely process deposits and withdrawals. Transaction history is reviewed to prevent fraud and money laundering. In the event of a dispute, collected data may be used as evidence. Financial records are retained to meet tax obligations and regulatory requirements.
Your gaming preferences and usage patterns are analyzed to show you relevant content and offers. Aggregated usage data is used to develop new platform features and improve existing services. Our customer support team has access to your account history to assist you quickly. Notifications and promotional offers are sent based on your preferences.
Certain information may be shared with relevant authorities upon request and in accordance with applicable laws in Bangladesh. Data is analyzed to detect unusual gaming behavior as part of our responsible gaming policy. Identity document information is used to complete age verification and KYC processes. Relevant data may be retained as evidence in the event of legal disputes or claims.
Hd999 uses the latest technology and processes to keep your information secure. All data is transferred via SSL/TLS encryption to prevent interception in transit. Sensitive data stored on our servers, such as passwords, is protected with AES-256 encryption. hd999's data centers are equipped with firewalls, anti-intrusion systems, and regular security audits. Only authorized personnel have access to the minimum data required, and all access is logged.
Your information is retained for as long as your account is active and, after closure, for as long as required under Bangladesh law. Financial transaction records are generally kept for up to 5 years. Following an account deletion request, all data not subject to legal retention obligations will be deleted within 30 days. In the event of a data breach, affected users will be notified as quickly as possible.
Hd999 does not sell your personal information or transfer it to any third party for payment. However, in certain specific situations, limited data sharing may be necessary, as clearly outlined below. In every case, the amount of information shared is kept to a minimum, and the relevant parties are bound by confidentiality agreements. Protecting your data is hd999's top priority.
Necessary financial information is shared with bKash, Nagad, Rocket, or our banking partners solely to process deposits and withdrawals. These partners operate under their own security policies and are obligated to protect your data. They are not permitted to use this information for any purpose beyond payment processing. Once a transaction is complete, they are requested to delete any data no longer required from their systems.
Certain information may be shared in response to a lawful order from Bangladeshi government authorities or courts. Any such disclosure follows due legal process. Where possible, we will attempt to notify you in advance, though legal obligations may prevent this in some cases. hd999 is committed to cooperating with investigations into fraud, money laundering, or criminal activity.
Limited information may be shared with companies that provide cloud hosting, cybersecurity, and customer support tools for platform operations. All such partners work under strict data processing agreements. They receive only the information necessary to deliver their services and may not use it for their own purposes. hd999 regularly audits the security standards of these partners.
Your information is never sold or rented to advertisers, data brokers, or unrelated third parties. Your full identity documents, passwords, or complete payment details are never shared with any external party. Your activity or identity is not disclosed on any social media platform. Your explicit consent will be obtained before any information is shared beyond what this policy covers.
Every registered hd999 user has specific rights regarding their personal data. To exercise these rights, contact our customer support team and your request will be processed in a timely manner. hd999 always respects users' data rights and handles all such requests with a cooperative and transparent approach.
You can request to know what information hd999 holds about you at any time. Your profile, transaction history, and gaming records are directly accessible from your account dashboard. For a detailed data report, you can contact customer support and receive a response within 30 days. Identity verification will be completed before any information is provided.
You can request corrections to any inaccurate or incomplete information in your profile. Basic details such as your name, mobile number, and email can be updated directly from your account settings. Changes to identity document information require a verification process completed through customer support. A confirmation message will be sent to you once the correction has been made.
You may request that your account and associated data be deleted. However, hd999 is required by law to retain certain information for a specified period. Before submitting a deletion request, please ensure there are no pending transactions or remaining balance on your account. The process will be completed within 30 days of receiving your request, and you will be kept informed throughout.
You have the right to object to the use of your information for specific purposes, such as opting out of marketing communications. To stop receiving promotional emails or SMS, submit a request through your account settings or via customer support. This objection does not affect your right to use our core services. Once your objection is recorded, it will be acted upon as soon as possible.
Hd999 may update this Privacy Policy from time to time as needed. You will be notified of any significant changes via your registered email or mobile number. The date of the latest update will always appear at the top of this page so you can stay informed of the current policy. Continued use of the platform after any changes constitutes your acceptance of the updated policy. For major changes, your explicit consent may be requested.
For any questions, requests, or complaints regarding our Privacy Policy, please reach out to the hd999 customer support team. You can also visit our FAQ you can also find answers to common questions. All data protection requests are acknowledged within 7 business days and receive a full response within 30 days. Our support team is available daily from 9:00 AM to 11:00 PM Bangladesh time.
For privacy-related requests:
Support@hd999.biz